Returns & Refunds Policy

At UAB Vesko, we are committed to delivering high-quality agricultural and construction machinery spare parts alongside exceptional customer service. If for any reason you are not satisfied with your purchase, our Returns & Refunds Policy outlines everything you need to know to initiate a return or request a refund.

How to Initiate a Return

To initiate the return process for a product that is defective or does not fit, please complete the return form provided below. This form ensures that we have all the necessary details to process your return efficiently. Include accurate information about the product, your order, and the reason for the return. Once submitted, we will review your request and provide further instructions.

Return Eligibility

To qualify for a return:

  • Timeframe: Requests must be submitted within 14 days of receiving your order.

  • Condition: Products must be unused, undamaged, and in their original packaging.

  • Proof of Purchase: A valid receipt or proof of purchase is required.

Non-Returnable Items

The following items are not eligible for return:

  • Customized or made-to-order parts

  • Electrical components that have been installed or tested

  • Items missing original packaging or damaged due to misuse

Return Process

Follow these steps to return an item:

  1. Fill Out the Return Form with accurate order and product details

  2. Submit Your Request within 14 days of delivery

  3. Await Approval: We’ll review your submission and send shipping instructions

  4. Ship the Product: You are responsible for return shipping unless the item is defective or incorrect.

    We recommend using a trackable shipping method

Refunds Policy

Once your return is received and inspected:

  • If approved, your refund will be issued to your original payment method within 5–7 business days

  • Partial refunds may apply if the product is returned in used or damaged condition, or if parts are missing

Exchanges Policy

If your order included a defective or incorrect item, you may request an exchange:

  • Must be requested within 14 days of receiving your order

  • We will cover shipping costs for exchange shipments due to our error

Shipping Costs

  • Customer Responsibility: You are responsible for paying shipping costs for returning items, unless the product is defective or incorrectly shipped.

  • Non-Refundable Shipping Costs: Original shipping costs are non-refundable unless the return is due to a defective or incorrect item.

  • International Orders: For international orders, customers are responsible for any customs duties, taxes, or other fees that may apply during the return process.

Damaged or Defective Items

If your item arrives damaged or defective, please notify us within 48 hours of receiving your order. We will replace the damaged product or offer a full refund at no additional cost to you. Proof of damage, such as photos, may be required.

Order Cancellations

If you wish to cancel your order, you must do so within 1 hour of placing it. Once the order has been processed and shipped, cancellation is no longer possible, but the order may still be eligible for return under the conditions outlined in this policy.

UAB Vesko is committed to ensuring customer satisfaction and addressing any concerns regarding your purchase. We appreciate your business and strive to provide the best service and products in the agricultural spare parts industry.

Need Help?

We’re here to support you. If you have questions about your return or need help filling out the return form, contact our team via the Contact Us page.